Privacy Policy
Effective Date: September 16, 2026
VENUSFLOW PTE. LTD. (“VENUSFLOW”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our websites, use our software applications, mobile applications, online tools, and other digital services (collectively, the “Services”).
1. Information We Collect
Depending on how you interact with our Services, we may collect the following types of information:
Information you provide to us
This may include your name, email address, account information, communications with us, and other information you voluntarily provide when using our Services or contacting us.
Information collected automatically
When you access or use our Services, we may automatically collect certain technical information, such as:
Device type and operating system
Browser type
IP address
Device identifiers
App version
Usage information
Log and diagnostic information
Crash and performance data
Payment information
If you purchase subscriptions or other digital services, payments may be processed by third-party payment providers or application stores. We generally do not directly store your complete payment card information.
2. How We Use Information
We may use collected information to:
Provide, operate, maintain, and improve our Services
Create and manage user accounts
Process subscriptions and purchases
Provide customer support
Respond to inquiries and requests
Monitor service performance and troubleshoot technical issues
Prevent fraud, abuse, security threats, and violations of our policies
Analyze how our Services are used
Develop and improve our products and features
Comply with applicable laws and regulatory requirements
3. How We Share Information
We do not sell your personal information.
We may share information with third parties where reasonably necessary to operate our business, including:
- Cloud hosting and infrastructure providers
- Payment processors and application stores
- Analytics and performance monitoring providers
- Customer support and communication providers
- Security and fraud prevention providers
- Professional advisers and service providers
We may also disclose information when required by law, legal process, regulatory authorities, or where necessary to protect our rights, users, or Services.
4. Data Retention
We retain personal information only for as long as reasonably necessary to provide our Services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention periods may vary depending on the type of information and the nature of the Service.
5. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. International Data Transfers
Our Services may operate internationally, and information may be processed or stored in countries or regions outside your country of residence.
Where required by applicable law, we take appropriate measures to protect personal information transferred internationally.
7. Your Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request information regarding how your personal information is processed
- To exercise applicable rights, please contact us using the contact information below.
8. Children's Privacy
Our Services are not intended for children where prohibited by applicable law.
We do not knowingly collect personal information from children in violation of applicable legal requirements. If we become aware that such information has been collected improperly, we will take reasonable steps to delete it.
9. Third-Party Services
Our Services may contain links to or integrate with third-party websites, platforms, or services.
We are not responsible for the privacy practices of third parties. We encourage users to review the privacy policies of any third-party services they use.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make material changes, we may update the “Effective Date” above and provide additional notice where required by applicable law.
11. Contact Us
If you have questions or requests regarding this Privacy Policy or our privacy practices, please contact:
VENUSFLOW PTE. LTD.
Singapore
Email:office@venusflow.info